RETAIL CUSTOMERS

DELIVERY COSTS

We offer free shipping via Royal Mail 1st Class Mail on all retail orders with a subtotal of £10 or more. For orders under £10, we charge a flat rate of £1.50 per order.

DISPATCH TIMES

Under normal circumstances and provided the items are in stock, orders placed before 11am Mon-Fri will be shipped the same day. If there are exceptions to this rule then a note will be posted on the homepage. Orders placed after this time, on the weekend or on bank holidays will be shipped the next working day.

DELIVERY TIMES

Orders should typically arrive within 1-2 business days via 1st Class Mail. On rare occasions or during busy holiday periods, delivery could take longer.

RETURNS / LOSSES

If you are not entirely satisfied with your order, please notify us via email within 48 hours of delivery, stating your order number and reason for return. Please then return it to us in its original condition within 14 days of delivery for a full refund or exchange, minus shipping costs. For more information, see our Terms & Conditions.

 

WHOLESALE CUSTOMERS

DELIVERY COSTS (UK)

We offer free signed delivery on all wholesale orders with a subtotal of £100 or more. For orders under £100, we charge a flat rate of £4.85 per order.

DISPATCH TIMES

Provided all items are in stock, wholesale orders are typically dispatched within 3 working days. Please allow 14 days for us to dispatch back orders.

DELIVERY TIMES

Once dispatched, wholesale orders should typically arrive within 3 business days. On rare occasions or during busy holiday periods, delivery could take longer.

RETURNS / LOSSES