RETAIL CUSTOMERS

DELIVERY COSTS

We offer free shipping via Royal Mail 1st Class Mail on all retail orders with a subtotal of £15 or more. For orders under £15, we charge a flat rate of £1.50 per order.

DISPATCH TIMES

Under normal circumstances and provided the items are in stock, orders will be shipped within 1-2 business days. If there are exceptions to this rule then a note will be posted on the homepage.

DELIVERY TIMES

Royal Mail 1st Class (non-tracked) – Orders should typically arrive within 1-2 business days after dispatch. On rare occasions or during busy holiday periods, delivery could take longer. Please note that Royal Mail have had delays, especially since covid restrictions has meant more mail is passing through their system.

Tracked Courier – Orders should typically arrive within 1 business day after dispatch. Please understand that all couriers are stretched during covid restrictions so there may be a slight delay but this is the service we would recommend over Royal Mail First Class for urgent orders.

RETURNS / LOSSES

If you are not entirely satisfied with your order, please notify us via email within 48 hours of delivery, stating your order number and reason for return. Please then return it to us in its original condition within 14 days of delivery for a full refund or exchange, minus shipping costs. For more information, see our Terms & Conditions.

 

WHOLESALE CUSTOMERS

DELIVERY COSTS (UK)

We offer free  delivery on all wholesale orders with a subtotal of £100 or more. For orders under £100, we charge a flat rate of £4.85 per order.

DISPATCH TIMES

Provided all items are in stock, wholesale orders are typically dispatched within 3 working days. Please allow 14 days for us to dispatch back orders.

DELIVERY TIMES

Once dispatched, wholesale orders should typically arrive within 3 business days. On rare occasions or during busy holiday periods, delivery could take longer.